What should we do first when we make mistakes? We should acknowledge it______.

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问题 What should we do first when we make mistakes? We should acknowledge it______.
  
We all make mistakes in work sometimes. What should we do after making mistakes?(16)First, acknowledge the mistakes directly.(17)Don’t add to the mistake already made by ignoring it and hoping it will go away. It will make you seem like a fool. Just acknowledge that you messed up. Then apologize.(18)The words "I am sorry" can show your attitude. Offering a practical way to make up for the mistake will be the next step.(19)Thinking of a solution to make it up can leave a good impression on others. Last, do what you have said. If you have offered a way to make up, follow through quickly.(20)Or people won’t take your apology seriously next time.

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答案attitude

解析 本题询问的是当我们把事情搞砸的时候,我们为什么应该道歉。短文针对犯错后的第二点建议是道歉,因为道歉可以体现我们的态度。对比题干和录音中的信息,可以确定答案为attitude。
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