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  3. From: OnlineShopping.com Surveys To: Peter Anderson Date: February 6, 20— 7:06:01 AM EST Subject: OnlineShopping.com Surveys

From: OnlineShopping.com Surveys To: Peter Anderson Date: February 6, 20— 7:06:01 AM EST Subject: OnlineShopping.com Surveys

admin2011-05-20  55
问题 From: OnlineShopping.com Surveys
To: Peter Anderson
Date: February 6, 20— 7:06:01 AM EST
Subject: OnlineShopping.com Surveys Follow Up to Your Purchase at Pro Plumbing Outlet
Dear Mr. Anderson,
Thank you for taking the time to complete your survey on Pro Plumbing Outlet after your recent purchase. We would like to follow up on our initial survey with a few additional questions to learn whether your order was fulfilled to your satisfaction.
Please take a few minutes to complete the remaining part of the survey below. Your responses will provide valuable feedback to Pro Plumbing Outlet and will help other shoppers who visit OnlineShopping.com to make informed decisions about where to shop online.
Thank you again for your time,
OnlineShopping.com
Follow this link to TAKE THE SURVEY
This survey is being conducted by OnlineShopping.com, the leading consumer review and rating service, in partnership with Pro Plumbing Outlet.
1.   Merchant rating
___Unacceptable  ___Poor  ___Fair  ___Good  √ Excellent
2.   What product(s) did you purchase or try to purchase?
Full shower kit (faucets, fixtures, valves, etc.)
3.   Did you receive the product(s) you expected, in good condition? √ Yes  ___No
4.   How quickly did you receive your order?
___1. Haven’t received the right product(s) yet
___2. Poor
___3. Fair
___4. Good
√ 5. Excellent
5.   If you had to make a similar purchase in the future, would you shop at this merchant again?
√ Yes  ___No
6.   Please write a short review of your shopping experience at Pro Plumbing Outlet:
A little trouble navigating back and forth between the shopping cart and the Web pages that had the product descriptions, but a call to customer service received an immediate and helpful response, and my order arrived quickly and in good condition. An excellent merchant!
What does Peter Anderson say he did?
选项 A、Purchased products for his kitchen
B、Ordered his products shipped overnight
C、Visited a Pro Plumbing Outlet showroom
D、Spoke with a customer service representative
答案D
解析 调查问卷最后一段里说明Peter Anderson虽然为购物手推车和检索网页吃了很多苦，但可以通过顾客服务代理人员的电话立刻解决问题(a call to customer service received an immediate and helpful response)。因此将表达方式a call to customer service改换为Spoke with a customer service representative的选项(D)是正确答案。
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