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  3. Allthesales.com Customer Claim Form Order Number:058-9199 Item Details: Date: Au

Allthesales.com Customer Claim Form Order Number:058-9199 Item Details: Date: Au

admin2015-05-09  15
问题 Allthesales.com                                             Customer Claim Form
Order Number:058-9199    Item Details:
Date: August 15           History of Atlantis: The Lost Land [paperback] by Frank Whittman
Name: Sandra Waring
Claim Details:
I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To: Sandra.waring@email.com
From: customerservice@allthesales.com
Date: August IS
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.
We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com
In the e-mail, the word "filed" in paragraph 1, line 2, is closest in meaning to( ).
选项 A、lined up
B、sent in
C、put away
D、cut back
答案B
解析 “file”出现在邮件的首段：“…most claims are resolved within 7 days of the date when theclaim is filed”，这句话翻译为：多数索赔都会在索赔申请提出7日内得到解决。所以，“file”在句中的意思就是“提出，呈交”等意思，所以，能表达“提出，呈交”的意思的短语，只有“sentin”,故答案选B。
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