2. 专升本
  3. Write on ONE of the following two topics. You are supposed to follow the instructions given below. 1．按照完整的英文书信的格式，就下述内容写一封应诉信。

Write on ONE of the following two topics. You are supposed to follow the instructions given below. 1．按照完整的英文书信的格式，就下述内容写一封应诉信。

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问题 Write on ONE of the following two topics. You are supposed to follow the instructions given below.
1．按照完整的英文书信的格式，就下述内容写一封应诉信。
(1)假定你叫张华，是新华书店销售部经理(Sales Manager)，你收到一封关于英汉词典质量问题的投诉信，请你回函应诉。
(2)收信人姓名、地址：李明，合肥市江南路82号(230020)
(3)写信时间：2008年4月13日
(4)信的内容须包括：
1感谢对方的来信
2向对方表示歉意
3提出解决方法(凭发票换货或退款等)
Words for reference：
退款：refund
发票：invoice
2．写一篇题为“Making Friends Online”的作文，要求分三段，不少于100个单词。内容包括：
(1)有人认为网上交友是一件有益的事……
(2)有人则认为网上交友弊大于利……
(3)你的看法是……
选项
答案 A Letter of Response April 13 , 2008 Li Ming 82 Jiangnan Road Hefei, 230020 Dear Li Ming, We have received your letter dated April 5 and we appreciate your having taken the time to write us about your problem. It will certainly help us to improve our service. On behalf of Xinhua Bookstore, I apologize to you for the quality problem with the English-Chinese dictionary you bought from our bookstore. To solve the problem, we ’d like you to consider the following options. You could get the full refund by sending us the invoice. Or you could come to our store with the invoice and the dictionary in exchange for another one. We guarantee what you get this time will be of high quality. We are sorry for any inconvenience this situation may have brought to you. Should you have any further questions, please feel free to contact us. Sincerely yours, Zhang Hua Sales Manager Making Friends Online In recent years, making friends online has become quite popular. Some people think that it is a good practice. Firstly, they believe making friends through Internet is convenient and time-saving. Secondly, chatting with friends online can help to broaden one’s vision. However, other people believe that the disadvantages of making friends online outweigh its advantages. They think that some dishonest people may cheat online. This may be risky for teenagers. Also they fear online communication may isolate people from the real world. There are many other opposing ideas on this topic. My view is that Internet has become a powerful means of communication, and we can make good use of it. Making friends online properly will make our life more colorful.
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