•You will hear another five recordings. •For each recording, decide what the speaker is trying to do •Write one letter (A-H) n

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问题 •You will hear another five recordings.
•For each recording, decide what the speaker is trying to do
•Write one letter (A-H) next to the number of the recording.
•Do not use any letter more than once.
•After you have listened once, replay the recordings.
   A.place an order
   B.make a complaint
   C.change an appointment
   D.give a warning
   E.explain a delay
   F.thank someone
   G.make an announcement
   H.reject an offer  
Man: This is the fourth time I’ve called about this. It’s a complete waste of my time and my staff’s time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well,all your engineer did is plug it in and that was it.And now every time we turn it on, we get a warning message. However, we don’t know what it means because your man didn’t even leave us a copy of the manual.

选项

答案B

解析 听力原文中叙述者一直在讲述自己购买复印机之后,售后服务人员态度太差,致使他们现在还不能用这台复印机。故选B。  
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