首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
admin
2014-11-27
35
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:https://jikaoti.com/ti/2p9FFFFM
0
大学英语四级
相关试题推荐
Humansaresocialanimals,andmostofustreasureourrelationshipswithfamilyandfriends.An【B1】_____lineofresearchsugges
Humansaresocialanimals,andmostofustreasureourrelationshipswithfamilyandfriends.An【B1】_____lineofresearchsugges
A、Seniorpeoplearelesslikelytogainweight.B、Seniorpeoplearemorelikelytogainweight.C、Oncepeoplegetfat,theywill
A、TVisimportanttohavetherightfoodforchildren.B、ItisagoodideatohavetheTVonduringdinner.C、Parentsshouldtal
______(假设我所做的对比是有根据的),theproblemswillbecomemoreserious.
A、Hewillbeperceivedasasuccessfulperson.B、Hewillbelesslikelytogetpromotion.C、Hewillbemoresuccessful.D、Hewil
Upto80percentoftimespentonlineatworkiswasted,accordingtoanewstudyfromKansasStateUniversity.Itsuggeststhat
A、Shehasalreadyseenthefilm.B、Thefilmisverygood.C、Sheisinterestedinseeingthefilm.D、Mostofherclassmatesthink
A、Itdevelopsveryfastinthepastfewyears.B、Ithasalreadyreacheditspeak.C、Itkeepsasteadydevelopmentinthepastfe
A、Returnearlythenextday.B、Photocopythearticlesheneeds.C、AskprofessorGrandforacopyofthearticles.D、Waituntilt
随机试题
中国第一个资产阶级性质的政党是()
病案管理学的理论研究包括
麝香(人工)水牛角
A.夜热早凉B.日晡潮热C.持续高热D.骨蒸发热E.身热不扬阴虚火旺发热的特点是
如果一个项目的NPV是正数,说明收入现金流的现值大于支出现金流的现值,项目有正的收益,因此应该接受它。()
一、注意事项1.申论考试,与传统作文考试不同,是对分析驾驭材料的能力与表达能力并重的考试。2.作答参考时限:阅读材料40分钟,作答110分钟。3.仔细阅读给定的资料,按照后面提出的“申论要求”依次作答。二、给定资料1998
按句法功能划分代词,可以分为代名词、代谓词、__________。(广东外语外贸大学2015)
设函数f(x)具有二阶连续导数,且f(0)=0,f’(0)=-1,已知曲线积分与路径无关,则f(x)=________.
WhichofthefollowingsentencesisINCORRECT?
A、Getonthenearestbus.B、Askthepolicemanfordirection.C、Askthenewsstandowneraquestion.D、Buytoday’snewspaper.B男士问
最新回复
(
0
)