2. 外语
  3. Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwma

admin2017-04-10  36
问题                         Xyther Software Unlimited
                    Please use the form below to contact us.
Name Caleb Guillory
E-mail cguillory@bwmail.com
Phone 555-6074
Subject Software Problem
Message I purchased a software program at your shop on September 3, but I’ve been having some problems using it. I was able to install it successfully on my desktop computer. However, every time I use the program for more than five minutes, the operating system automatically shuts down and then restarts. The same thing happened when I tried using the application a second time, and it has continued to happen since. I cannot seem to figure out what the problem is. I would be extremely grateful if you could help me with this issue before the 90-day warranty ends. Thank you, and I hope to hear from you soon.
To: cguillory@bwmail.com
From:custserv@xythersoftware.com
Date: September 28
Subject: Inquiry Form No. 95204-Received September 27, 4:58 P.M.
Dear Mr. Guillory,
Thank you for your e-mail. We are so sorry for the troubles you have experienced in using our software. In the past three months, we have received inquiries from other customers who also had difficulties with their purchases, so we decided to conduct a series of tests. The results suggest that defective source codes caused the various programs to malfunction: Web Browser is unable to load pages completely: error messages appear upon the start-up of Database Organizer: certain files cannot be opened using Document Manager: and Image Editor shuts down computer systems after operating for about five minutes.
Rest assured, we have fixed the errors and would be more than happy to replace your software. Please do not forget to submit your official receipt when you return the item to our shop. And to make up for the trouble this incident has caused, we have attached a printable coupon that you can use on your next purchase.
Sincerely,
Customer Service Team
Xyther Software Unlimited
What is indicated about Mr. Guillory?
选项 A、He will receive a full refund for the product.
B、He has not yet received the software he purchased.
C、He sent an inquiry on September 27.
D、He does not agree with the research.
答案C
解析 本题为关于题目核心词Mr．Guillory的推断题，因此应定位至发送给盖尔利先生的电子邮件的相关内容。邮件的主题中提到“Subject：Inquiry Form…Received September 27”，即是在9月27日接到了盖尔利先生的咨询表格，故可以推知盖尔利先生是在9月27日发送的咨询表格，因此(C)He sent an inquiry on September 27.是正确答案。
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