2. 外语
  3. Look at the note below. You will hear a telephone conversation in which someone is making a complaint.

Look at the note below. You will hear a telephone conversation in which someone is making a complaint.

admin2016-10-25  27
问题     Look at the note below.
    You will hear a telephone conversation in which someone is making a complaint.
                              Message
To: Sheldon Cooper
From: Helen Smith
Helen is calling to【L1】______about the VCR she bought.
Helen demands both repair of the VCR and【L2】______for her two damaged tapes.
You were having a【L3】______when she called.
Call her back as soon as possible through the number of【L4】______.
【L2】
Man: Sound and Vision, Administrative Department, Joe Black speaking. Can I help you?
Woman: This is Helen Smith. I have a complaint about my VCR.
Man: Can you explain what the problem is, please?
Woman: Well, the recorder has severely damaged two valuable tapes of mine. And you guaranteed that this machine is the best. I hope you understand that a simple repair is not enough: I demand compensation for the lost tapes as well.
Man: I’m sorry: that’s very unfortunate. I’m sure we can give you a satisfactory solution. I will put you through to our legal consultant, Sheldon Cooper. One moment please...
Man: Hello, Madam? Thanks for waiting. I’m awfully sorry, but Mr. Cooper is having a meeting. Could he call you back later this afternoon?
Woman: I hope you’re not trying to get rid of me.
Man: Not at all, Madam. I have noted your complaint and I will urge Mr. Cooper to call you back as soon as possible. Could I have your phone number, please?
Woman: It’s 2965 2309.
Man: Thanks very much. Goodbye.
Helen: Bye.
选项
答案compensation
解析
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