What is the man’s problem?

W Did you pick up your new password for the main computer system? I got mine this morning.
M Oh, did you? No, I didn’t get mine yet. I haven’t been able to access my computer for the last hour. I thought the system was down.
W No, it’s not. You better go talk to Mike Clarkson in the administration department about issuing new password as soon as you can.
M Good idea. I’ll go right now.