Why is the caller leaving the message?

Hi, Jen. It’s Brian calling. Could you please pass on this important message to Jack Burbery in the Dispatch Office?
     (86)Last night I tried to contact Jack about the return of some items from the Continental Cafe. The chef at the Continental is not happy about the quality of yesterday’s delivery of fresh fruit and vegetables. As you know, the Continental Cafe has been a particularly important client of ours, so it’s important that we provide it with good service. The Continental would like us to discount that delivery.(87)Could Jack send a representative to the Continental to check on the produce(88)and to arrange the details? And please tell him that this is urgent.