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Which of the following is NOT described by Chris as her strengths over other applicants?
Which of the following is NOT described by Chris as her strengths over other applicants?
admin
2014-09-17
23
问题
Which of the following is NOT described by Chris as her strengths over other applicants?
M: Chris, first of all tell me what led you to apply for this position, what caught your attention in the ad?
W: I applied for the customer service position because this is my area of expertise. I have many years of experience in the customer service field, specifically in a call center environment. I have done inbound and outbound call center work. I was attracted to your company name because I am familiar with the company and know it to be a very good company to work for through friends that have worked for the organization.
M: Let’s talk a little about our company. What do you know about us?
W: I am aware of the company name as it applies to clothing.
M: Now I’d like to know more about you... what do you consider to be your strengths?
W: I consider my strengths to be dependability, organized, seasoned, mature, honest and loyal. I am dependable because I can always be expected to be in the work place on time bringing my "a" game every day. I am very organized because I always try to find the most efficient way to get a task completed in a timely manner correctly the first time. Being seasoned and mature, I know what is expected of me in the work place and anything else is to be left outside. I also feel at this phase in my life, I am certainly looking for a career and not just a job and I do know the difference. Being honest and loyal shows my dedication to the company and the task set before me.
M: I’d like to know more about your dedication. Give me some examples of what you do to demonstrate your dedication.
W: What I would do to demonstrate my dedication is first and foremost. I feel that dedication is shown by my desire to get the job done efficiently and correctly. There are times when you may be asked to do something that is not in "your job description". As a dedicated employee and part of the team, you must step up to do what is needed.
M: Just so I understand, what unique skills can you bring to this position over other applicants?
W: I am a multi-tasker. I am able to do as many things as needed at the same time to get the job done. My customer service skills have been strengthened through many years of experience. I am an efficient typist with great computer skills such as Microsoft Word, Excel and Powerpoint. The fact that I am intelligent aids my ability to learn all new tasks quickly. I am also past the age group of employees that are still trying to "find themselves" and are unsure of their career paths. I know that my career is in customer service and it is what I like to do.
M: Now, what about the other side. Tell me about areas where you think you could use some improvement.
W: Fortunately for me, I don’t think I have too many bad traits. I can be outspoken about something I truly believe in. I will stand for the underdog almost always to give everybody an equal opportunity.
M: Let’s talk for a moment about your current position in your company. Help me understand what is happening that is leading you to consider leaving your company.
W: I most recently worked for a company where I was a student loan consolidation counselor for federal loans. I was also a team leader. My company downsized and sold this department to another company in Florida. I would have definitely stayed with the company if the position was still there. My entire department was laid off, including my supervisor.
M: Since you mentioned the idea of leadership, tell me, what does that mean to you?
W: Being a leader is a very important role in any situation in life. You always want to demonstrate the best method to solve any situation. You want to always provide a great example. Being a good leader also means being able to give and take constructive criticism and praise.
M: That concludes our interview for today. What else, if anything, would you like to tell me about your experiences that I should consider when evaluating your transcript?
W: I would like you to know that I am very interested in the position as a customer service representative. If hired, I will be a great asset to the company because of my experience and my ability to learn a job and get it done efficiently.
M: When are you available to start in this position?
W: I am available to start work immediately. I was laid off of my last job due to downsizing on March 31, 2007. My severance pay and unemployment are running out and I am more than ready to get back to work.
M: Thank you for your time today, Chris. I appreciate you providing this detailed portrait of your experiences. Your interview will be evaluated, and we will be in touch in the next few weeks.
选项
A、ability to cope with problems.
B、establishing a good example.
C、evaluating others constructively.
D、construction of a strong team.
答案
D
解析
面试中男士问Chris对leadership的理解,Chris提到了好领导应具备的几种能力,但并未提及“建设一个强大的团队”,可见D不符合Chris对出色领导能力的理解,因此D为正确选项。
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