2. 外语
  3. •Your company bas received a lot of complaints about its telephone service. You looked into the problem and made the following n

•Your company bas received a lot of complaints about its telephone service. You looked into the problem and made the following n

admin2019-06-12  55
问题 •Your company bas received a lot of complaints about its telephone service. You looked into the problem and made the following notes:
•Phone left to ring too long before being answered.
•Calls answered impolitely, e.g. just "Hello".
•Transferring calls automatically to a colleague — often the colleague doesn’t know about the transfer, or how long it will be for.
•Taking messages — some employees not writing detailed messages down (date, time, caller’s name and number),
•The Office Manager has asked you to write a report to all staff on recommended telephone procedures.
•Write the report in about 120 - 140 words, explaining how stall’ should use the phones. Use the information in your notes above.
•Write on your Answer Sheet.
选项
答案Introduction: The report is aimed at providing proper telephone-making procedures for our staff. Findings: As far as we know, tile telephone service always reflects the image of a company, but recently we have received a lot of criticism of it. Obviously, our telephone service is far front satisfactory. Suggestions: After the most common complaints have been looked into, the following procedures are put forward and should be complied with by all our staff members: ?Answer the phone as soon as it rings, if there’s nothing urgent at your hand. ?Answer all calls courteously: you should use such expressions as "How can I help you?" "What can I do for you?" etc, instead of merely saying "hello". Inform your colleague promptly if it’s a transferring call, esp. how long it will be for, Develop the habit of noting down the important information of every call, esp. date, time, and the caller’s name and number.
解析
转载请注明原文地址:https://jikaoti.com/ti/oyZYFFFM
本试题收录于： BEC中级写作题库BEC商务英语分类
0

BEC中级写作

BEC商务英语

相关试题推荐
随机试题
最新回复(0)