What is the man’ s problem?

M: My computer is so slow that I can’t work on this report. It’ s driving me crazy. I think it’ s time to buy a new one.
W: You should try to go to Cherry’ s electronics.  That’ s where I got mine last year. They’re very helpful, and they have the best technicians in town.
M: That’ s good information. I always have some problems with computers.
W: Oh, and when you go, don’t forget to take your computer with you. They’ ll copy its contents onto your new one.