2. 外语
  3. For this part, you are allowed 30 minutes to write a letter to the editor of a newspaper, complaining about the poor service of

For this part, you are allowed 30 minutes to write a letter to the editor of a newspaper, complaining about the poor service of

admin2019-02-15  28
问题    For this part, you are allowed 30 minutes to write a letter to the editor of a newspaper, complaining about the poor service of a bookstore. You should write at least 150 words according to the outline given below in Chinese.
   设想你买了一本英文词典，发现有这样那样的质量问题，书店的服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：
   1．事情的起因。
   2．与书店交涉的经过。
   3．呼吁服务行业必须提高服务质量。
选项
答案 Dear Editor, I am writing this letter to reflect some problems I came across recently and appeal to the improvement of the service industry. This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover was elaborately designed. But when I went home and read carefully, I found that several pages of the dictionary had been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary and seriously affected my comprehension. Since there was such damage and misprints to the dictionary, I went to the bookstore to require for a replacement But to my surprise, the staff of the bookstore turned down my request rudely and even denied the poor quality of the dictionary. It goes without saying that today’s fast-paced and market-oriented economy calls for much higher standard in service industry. However, to my regret, many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It’ s self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country’s econ omy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement. Thank you for your attention! Sincerely yours, Sam
解析 第一段：直接点出自己要反映一些问题，希望能够引起重视。
第二段：具体说明问题，并做进一步阐述。
第三段：说明此问题不解决的后果和影响。
第四段：表达感谢。
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