首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
admin
2013-01-13
51
问题
• Read the article below about service production and the questions on the opposite page.
• For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
The importance of satisfaction and morale
Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities.
(8) Some large firms, for example, have instituted companywide programs designed specifically to address employees’ needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. (9) For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care.
When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. (10) In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations.
Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. (11) High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity.
(12) The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored.
A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers.
B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace.
C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company’s performance.
D Such employees are more likely to work hard and to make useful contributions to the organization.
E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion.
F Companies can involve employee morale and job satisfaction in a variety of ways.
G In conclusion, the higher satisfaction and morale, the better for the organization.
选项
答案
F
解析
转载请注明原文地址:https://jikaoti.com/ti/5GTYFFFM
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthefollowingarticleaboutrecruitmentprocessoutsourcingandthequestionsontheoppositepage.Foreachquestion(1
Readthistextaboutanbriefintroductionofadvertising.Choosethebestsentencefromtheoppositepagetofilleachoft
LookatthestatementsbelowandthefiveextractsfromnewspaperarticlesaboutChineseCPIfiguresinfivemonthsontheoppos
LookatthestatementsbelowandthefiveextractsfromnewspaperarticlesaboutChineseCPIfiguresinfivemonthsontheoppos
Readthearticlebelowaboutcompanystructure.ChoosethecorrectwordorwordstofilleachgapfromA,B,CorDontheo
Readthearticlebelowaboutcompanystructure.ChoosethecorrectwordorwordstofilleachgapfromA,B,CorDontheo
Readthefollowingarticleaboutteambuildinginnegotiationandthequestionsontheoppositepage.Foreachquestion(15-2
Lookatthestatementsbelowandatthedefinitionsoffivefrequently-talkedtermsinmostrecentyears,whichhavereflectedt
Readthearticlebelowaboutlanguagelearningforsmallbusinesses.Foreachquestion(31-40),writeonewordinCAPITALLET
DearSir:I’mgratefulfortheopportunitytoworkforyouandIenjoyofdoingso.【S1】______Ihopeyou’llagree
随机试题
支持子程序调用的数据结构是()。
土地的自然特性表现在
三联体
自汗盗汗可分为下列哪些临床类型
猪苓汤与五苓散二方的组成药物中均含有
法律关系是由法这一特殊行为规范所调整的,它是()。
以下关于合同成立与合同无效的确认权说法中,正确的是( )。
根据行政诉讼法及相关法律规定,下列关于非诉行政案件的执行的说法中错误的有()。
1亩土地大约平均产出水稻500千克,种植甘蔗则能产出5000千克。因此当市场上每千克水稻的收购价格是甘蔗的10倍以上时,农民就会选择种植水稻而非甘蔗。如果上述结论成立.需要下列哪项为前提假设?
某公司开发一套信息管理软件,其中一个核心模块的性能对整个系统的市场销售前景影响极大,该模块可以采用该公司自己研发、采购代销和有条件购买三种方式实现。该公司的可能利润(单位万元)收入如下表。按经验,此类管理软件销售50万套,20万套,5万套和销售
最新回复
(
0
)